WebAgent Call detail report; Call Type aban/answer report; UCCX Report - CSQ Rollover; CUIC 8.5(4) Daily Summary Report Doesnt Time Zone Adjust On Display; Reporting … WebSep 16, 2024 · Report Summary: This report has a report summary for all data. Agent Not Ready Detail Use this report to identify how agents spend their time when they are not handling contacts. Not Ready reason codes can be used for agents to identify this time by using numeric codes to identify Break, Training, or Follow up for example.
Cisco Unified CCX Report Description Guide, Release 11.5 …
WebApr 17, 2016 · 1) Live Data Reports available within CUIC Voice CSQ Summary report (Short and Long Term Average and Since Midnight view) in this case will auto refresh the information for abandoned calls within 3 seconds WebJan 23, 2024 · The following table lists the report types and the calls that they include: 1 Does not include outbound preview calls. Consult Transfer Consult transfer is reported in different ways in different reports. Consider the following call flow. Call Flow Example can tea give me heartburn
Cisco Unified Contact Center Enterprise Reporting User Guide, …
WebFeb 2, 2024 · This report allows administrators to view the originating and destination numbers, the date, and time that the call originated, the call duration in seconds, the call … WebApr 13, 2016 · Unified Intelligence Center is a comprehensive, end-to-end reporting solution for Unified CCX. You can access Historical and Live Data reports. With Unified Intelligence Center, you can complete the following tasks: Generate and view reports. Filter data in the reports by setting parameters. View help for a report. WebThe Chat Agent Summary Report presents a summary of the activities of chat agents, including chat and agent state activities. UCCX Stored Procedure: sp_agent_chat_summary Using this data, you can create - contact center agent efficiency and occupancy reports, - visual team and agent scorecards , - repetitive contacts analysis., can tea give you a headache