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Cisco agent call summary report

WebAgent Call detail report; Call Type aban/answer report; UCCX Report - CSQ Rollover; CUIC 8.5(4) Daily Summary Report Doesnt Time Zone Adjust On Display; Reporting … WebSep 16, 2024 · Report Summary: This report has a report summary for all data. Agent Not Ready Detail Use this report to identify how agents spend their time when they are not handling contacts. Not Ready reason codes can be used for agents to identify this time by using numeric codes to identify Break, Training, or Follow up for example.

Cisco Unified CCX Report Description Guide, Release 11.5 …

WebApr 17, 2016 · 1) Live Data Reports available within CUIC Voice CSQ Summary report (Short and Long Term Average and Since Midnight view) in this case will auto refresh the information for abandoned calls within 3 seconds WebJan 23, 2024 · The following table lists the report types and the calls that they include: 1 Does not include outbound preview calls. Consult Transfer Consult transfer is reported in different ways in different reports. Consider the following call flow. Call Flow Example can tea give me heartburn https://imagesoftusa.com

Cisco Unified Contact Center Enterprise Reporting User Guide, …

WebFeb 2, 2024 · This report allows administrators to view the originating and destination numbers, the date, and time that the call originated, the call duration in seconds, the call … WebApr 13, 2016 · Unified Intelligence Center is a comprehensive, end-to-end reporting solution for Unified CCX. You can access Historical and Live Data reports. With Unified Intelligence Center, you can complete the following tasks: Generate and view reports. Filter data in the reports by setting parameters. View help for a report. WebThe Chat Agent Summary Report presents a summary of the activities of chat agents, including chat and agent state activities. UCCX Stored Procedure: sp_agent_chat_summary Using this data, you can create - contact center agent efficiency and occupancy reports, - visual team and agent scorecards , - repetitive contacts analysis., can tea give you a headache

Understanding the Data Discrepancy between Different Cisco …

Category:Cisco Unified Contact Center Express Report User Guide, Release …

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Cisco agent call summary report

Cisco Unified CCX Report Description Guide, Release 11.5(1)

WebApr 7, 2024 · Agent Call Summary Report - Shows for each agent specified, summary information about each inbound call, and each outbound call by the agent. For inbound CCX calls, this reports the average time the agent spent in Talk state, Work state, and on hold; for non-CCX calls, it shows the average and max talk time for the agent. WebOct 9, 2024 · The Agent Team Summary Report presents the agent state and the reason code (where applicable). An agent can view details of all the agents in the team. Charts None Fields The report includes a table that displays the following information: Filter Criteria You can filter using the following parameter: Note

Cisco agent call summary report

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WebJan 11, 2024 · The Cisco Unified IP Phone Agent (Figure 3) provides ACD functions on supported Cisco Unified IP Phones. Although the Cisco Unified IP Phone Agent is available for the Standard, Enhanced, and Premium bundles, for Cisco Unified Contact Center Express 5.0 (2) this phone service is the sole agent interface for the Standard … WebSep 9, 2024 · Multichannel Agent Summary Report Recent State History and Recent Call History Agents can now view their recent state and call history details in the Cisco Finesse gadgets. The following gadgets are available under the My History tab: Recent State History. Recent Call History.

WebOct 9, 2024 · The Agent Team Summary Report presents the agent state and the reason (where applicable). An agent can view details of all the agents in the team. Charts None … WebAug 6, 2024 · Last active non-Unified CCX extension that Unified Communications Manager assigned to the agent. This field is blank if there are no calls to or from the non-Unified …

WebThe Email CSQ Summary Report presents the email activity summary of agents in a Contact Service Queue (CSQ). Charts None Fields The report includes a table that … WebThe report shows the number of calls waiting in queue and longest call in queue. Top. Team Summary Report. Team Summary Report is accessed from Home tab of Cisco Finesse Desktop. The Team Summary Report presents the agent state and the reason code (where applicable). An agent can view details of all the agents in the team. Top. …

Webb. 1 record for the consult call b/w 2 agents with type =3 (internal) c. 1 record for the call b/w caller and agent2 with type =5 (transferred-in) 2. Historical Agent Detail report (Agent perspective): a. For agent: i. 1 record for call with caller (Inbound + transfer-out to indicate that this call was

WebFeb 14, 2024 · Hi Joey, I was able to retrieve the parameter lists and datatypes for each stored procedure and added them to your list. Report. Stored Procedure. Procedure Parameters & Data Types. Abandoned Call Detail Activity. sp_abandoned_calls_activity. sp_abandoned_calls_activity (. can tea give you anxietyWebJun 21, 2024 · Agent Statistics Report . Agent Team Summary Report . Supervisor . Agent Outbound Team Summary Report . Chat Agent Statistics Report . Chat CSQ … can tea give you kidney stonesWebAgent reports indicate that this call leg is an outbound call for Agent1 and Inbound call for Agent2 as it is from the perspective of the agent who made/received the call but the … flashback teamWebFeb 14, 2024 · Agent Call Summary: sp_agent_call_summary: Agent Detail: sp_agent_detail: Agent Login Logout Activity: sp_agent_log_activity: Agent Not Ready … can tea give you heart palpitationsWebJan 23, 2024 · If there are agents included in the Agent Call Summary Report who do not belong to the CSQs in the Contact Service Queue Activity by CSQ, then the Agent Call … flashback tapesWebOct 18, 2016 · The Chat Agent Summary Report presents a summary of the activities of chat agents, including chat and agent state activities. Charts The following charts are … can tea get rid of sore throatWebJun 21, 2024 · Cisco Agent Desktop-email reports are no longer available on Unified Intelligence Center. Historical data of the Cisco Agent Desktop-email reports is … can tea grow in the us